These Terms and Conditions set out the basis on which National Testing Solutions provides electrical testing, fire safety inspection, compliance reporting and related services.
By requesting a quote, booking a service or instructing National Testing Solutions to carry out work, you agree to these Terms and Conditions.
National Testing Solutions provides electrical and fire compliance services for commercial and industrial businesses across the UK.
Business name: National Testing Solutions
Website: www.nationaltestingsolutions.co.uk
Email: info@nationaltestingsolutions.co.uk
Telephone: 0113 2575707
Our services may include, but are not limited to:
EICR / fixed wire testing
Emergency lighting testing
Fire risk assessments
Fire door inspections
Fire alarm servicing
Thermographic surveys
Compliance reporting
Related inspection, testing and advisory services
The exact services to be provided will be set out in the quotation, proposal, booking confirmation or written agreement supplied to the customer.
Quotes are based on the information provided by the customer at the time of enquiry.
Unless stated otherwise, quotes are valid for 30 days from the date of issue.
We reserve the right to revise a quote if:
The information provided is incomplete or inaccurate
The site conditions differ from those described
Additional areas, assets, equipment or services are required
Access restrictions or delays affect the work
The scope of work changes after the quote is issued
Any additional work will be discussed and agreed before being carried out, unless urgent action is required for safety or compliance reasons.
The customer is responsible for ensuring that suitable access is available at the agreed date and time.
This includes, where relevant:
Access to all required areas of the premises
Access to electrical systems, fire doors, alarms, emergency lighting or other assets being inspected
Availability of keys, codes, permits or site contacts
Safe working conditions
Notification of site-specific risks or procedures
Permission to work in the required areas
If we are unable to complete the work due to lack of access, unsafe conditions, missing information or customer delay, additional charges may apply.
The customer agrees to:
Provide accurate and complete information
Make the site available at the agreed time
Ensure a responsible person is available where required
Inform us of any known hazards or restrictions
Provide relevant documents, records or previous reports where available
Follow any safety or preparation instructions provided before the visit
Review reports and recommendations promptly after delivery
National Testing Solutions is not responsible for delays, incomplete inspections or limitations caused by missing information, restricted access or unsafe site conditions.
We take health and safety seriously and reserve the right to refuse, pause or stop work if we consider conditions to be unsafe.
This may include, but is not limited to:
Unsafe access
Exposed hazards
Uncontrolled risks
Aggressive or inappropriate behaviour
Lack of required supervision or authorisation
Any condition that may put our personnel, subcontractors or others at risk
Where work cannot proceed safely, the customer may still be liable for reasonable costs incurred.
Reports are prepared based on the inspection, testing or assessment carried out at the time of the visit and within the agreed scope of work.
Reports may include observations, findings, recommendations, risk ratings, test results or suggested actions.
Unless specifically agreed in writing, reports do not guarantee that a site is free from all defects, risks or future compliance issues. They reflect the condition and information available at the time of inspection.
The customer is responsible for reviewing the report and arranging any required remedial work, further investigation or follow-up action.
National Testing Solutions aims to carry out services in line with relevant UK guidance, standards, regulations and industry practice applicable to the agreed scope of work.
However, responsibility for overall site compliance remains with the duty holder, responsible person, building owner, employer, landlord, managing agent or other party legally responsible for the premises.
Our services are intended to support compliance, risk management and audit readiness, but they do not transfer legal responsibility from the customer or duty holder to National Testing Solutions.
Where defects, risks or non-compliance issues are identified, we may recommend remedial work or further investigation.
Unless expressly included in the agreed scope, remedial work is not included in inspection, testing or reporting services.
Any remedial work will be quoted and agreed separately.
Payment terms will be set out in the quote, invoice or written agreement.
Unless otherwise agreed in writing, invoices are payable within the period stated on the invoice.
We reserve the right to request payment in advance, staged payments, deposits or payment before reports are released.
Late payment may result in:
Delay in issuing reports or certificates
Suspension of further services
Recovery of reasonable costs
Interest and charges where permitted by law
If the customer needs to cancel or rearrange a booking, reasonable notice should be given.
We reserve the right to charge a cancellation or rearrangement fee where:
Short notice is given
Engineers or inspectors have already been allocated
Travel, preparation or administration costs have been incurred
We attend site but cannot complete the work due to customer delay, lack of access or missing information
Any cancellation terms specific to a project may be stated in the quote or booking confirmation.
We will make reasonable efforts to attend appointments and deliver reports within agreed timescales.
However, we are not responsible for delays caused by circumstances outside our reasonable control, including but not limited to:
Customer delay
Restricted access
Severe weather
Traffic or travel disruption
Illness
Supply chain issues
Power outages
Emergency works
Events beyond our control
Reports, certificates and documents supplied by National Testing Solutions are prepared for the customer and for the specific site, scope and purpose agreed.
They should not be altered, edited or relied upon for any unrelated purpose without our written consent.
The customer may share reports with relevant parties such as landlords, tenants, insurers, auditors, regulators, managing agents or contractors where necessary for legitimate business, compliance or safety purposes.
All templates, report formats, wording, systems, processes, branding and materials created by National Testing Solutions remain our intellectual property unless agreed otherwise in writing.
The customer is granted permission to use final reports and documents for their intended compliance and business purposes.
National Testing Solutions will provide services with reasonable skill and care.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Subject to the above, National Testing Solutions will not be liable for:
Indirect or consequential loss
Loss of profit, revenue, business or opportunity
Loss caused by inaccurate or incomplete information supplied by the customer
Loss caused by restricted access or undisclosed site conditions
Issues outside the agreed scope of work
Failure by the customer to act on findings, recommendations or required remedial works
Our total liability in connection with any service shall not exceed the amount paid by the customer for that specific service, unless otherwise agreed in writing or required by law.
National Testing Solutions aims to maintain appropriate insurance cover for the services provided.
Details of insurance may be provided on request where relevant to a project, tender or compliance requirement.
We may use suitably qualified subcontractors or service partners where appropriate.
Where subcontractors are used, National Testing Solutions remains responsible for managing the agreed service unless otherwise stated.
The information on this website is provided for general information only.
While we aim to keep website content accurate and up to date, it should not be treated as legal, technical or compliance advice specific to your premises.
Customers should seek appropriate professional advice based on their own circumstances, site conditions and legal duties.
Our website may contain links to third-party websites. These links are provided for convenience only.
We are not responsible for the content, accuracy, security or privacy practices of third-party websites.
We process personal information in line with our Privacy Policy, which explains what information we collect, how we use it and what rights individuals have.
If you are unhappy with any part of our service, please contact us as soon as possible using:
info@nationaltestingsolutions.co.uk
We will review the issue and aim to respond within a reasonable timeframe.
We may update these Terms and Conditions from time to time.
The latest version will be published on this website. The version that applies to your service will usually be the version in place at the time you instruct us, unless otherwise agreed.
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
